Residential Water and Sewer Service
Harris County WCID110 is proudly operated by
Municipal Operations and Consulting, Inc. (MOC).
MOC Customer Portal
Spring Office
Spring, TX 77386
Phone: 281-367-5511
Office Hours
Monday - Thursday: 8 a.m. - 5 p.m.
Friday: 8:30 a.m. - 5 p.m.
Closed for lunch from 11 - 11:30 a.m.
Water and Sewer Inquiries or
To Report a Water Leak
281-367-5511
Set Up New Residential Service
To Pay Water Bill by Phone
Electronic Water Meters
All electronic water meters have been installed throughout the District.
To find instructions on how to setup your EyeOnWater app, click on the EyeOnWater logo.
It is important to know that the EyeOnWater app:
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CANNOT be activated until your meter is installed. You must have your MOC account number when creating your account.
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Is NOT an app created, nor administered by, MOC or WCID110. Any issues or troubleshooting with the app should be handled by the EyeOnWater customer service or online assistance. WCID110 employees and MOC staff cannot assist you in issues with the app.
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Is NOT an app to allow you to pay your water bill or report leaks or issues to MOC. If you do detect leaks or have billing questions, you must contact MOC directly at 281-367-5511 or visit the MOC website.
CLICK ON THE IMAGE OF EYEONWATER FOR ELECTRONIC WATER METER
APP ACCOUNT SETUP INSTRUCTIONS
Some of the features you can expect are:
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Increased visibility through analytics; the system provides proactive intelligence for optimal utility management - faster leak detection, water conservation clarity, and easier data access for users.
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Enhanced customer service: advanced user profile and anomaly trending, combined with a consumer engagement website and smartphone/table apps, allow the customer to gain greater understanding of consumption patterns and quickly resolve or prevent customer service related issues.
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Customer customizable dashboards to deliver information in a format you want.
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Customer ability to set unique alert conditions to define and monitor usage and exceptions.
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Automatic software updates.
Reporting Sinkholes
What causes sinkholes?
Sinkholes form when groundwater dissolves rocks in the ground creating a void. In our District, while this is possible, the more common issues are related to infiltration of the underground pipes. An example would be cracks in the storm and sewer pipes. When it rains, it washes out dirt into the pipes creating a void. The other issue we see is the natural settling of dirt and soil above pipes. When pipes are replaced or repaired, you cannot compact the soil because it would potentially crack the pipes. Over time, the ground will sink while it compacts itself. The solution that issue is backfilling more dirt into the depression. Whatever the issue, a dye test can be conducted by MOC to determine the exact issue and make the appropriate repairs.
How to Report Sinkholes On Your Property
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You notice a depression or sinkhole forming in your yard or you see a gap forming near a curb, manhole cover, or water/sewer pipe.
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Call MOC immediately at 281-367-5511 and report the issue.
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MOC will send a staff member to inspect and assess the issue. If needed, they can perform a dye test to see if there is infiltration into a sewer line.
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Issue is repaired or next steps are determined.
How to Report Sinkholes On County Property
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You notice a depression or sinkhole forming near a storm sewer...this is not WCID110.
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Visit Precinct 3 Commissioner website and click on SERVICES and REQUEST SERVICE.
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Provide information on the form and submit.
Sinkhole near property fence line
Sinkhole near property fence line
Sinkhole along curb...passerby heard water running underground
Sinkhole near property fence line
Residential Water Diagram
For Residential water services, WCID110 is responsible for the water mains and public water service lines that go to the water meter. The resident is responsible for all water lines from the water meter to and in the house.
If there is an issue with a water main, the main will be shut off by the District and that will impact all properties connected to the main. If there is an issue on the residential property, that is the responsibility of the resident and all expenses are the responsibility of the resident.
The water meter box and electronic water meter components are WCID110 District property and only District employees or representatives are allowed to access the water meter or perform any work on the meters. For inquiries related to water meters, please contact MOC, the District Operator.
Locating Your Home Shut-Off Valve
Almost every home has a main cut off valve to turn water off to your home. Your main cut off valve should be on the same side of the home as your water meter. In some cases, it is located within the home behind a covered panel opening. In an emergency, such as a broken line, use this valve to shut off the water to the home. If there is an emergency, you will need to act fast. It is a very good idea to locate your valve now so you can find it quickly in the event of an emergency. Be sure you have found the correct valve. Try turning it off briefly and see if all the water is off. If the valve is not working, contact a plumber to repair or replace it. Maintenance of the main cut off valve is the owner’s responsibility. Do not depend on the water meter valve to shut off your water. It can be easily broken, or seized. In most cases it requires a special wrench to turn. The meter is for District use ONLY. You could be charged a tamper fine for turning on or off the meter valve.
Tips for Winterizing Your Water Pipes
December 2022 and January 2023, we experienced some significant cold weather. This year, we want to be prepared for anything by planning ahead. Here are some tips for prepping your home for the cold weather ahead.
Home Owner or Renters Insurance
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Review your home insurance policies and make sure you have the coverage you need and want.
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Utilities insurance programs...are you signed up for any? If so, know where that information is and make sure it is safely secured.
Inside the House
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Keep your house heated to a minimum of 65 degrees at all times.
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Check the location for the main water shutoff in your home. It is commonly in the garage area. Make sure it is accessible.
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Open hot and cold faucets enough so they can drip slowly when temps drop below freezing. Best to do this with the furthest faucets from the water heater.
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Check that fireplaces, wood stoves, and electric heaters are working properly. Have an inspection done or a cleaning performed if you aren’t sure or haven’t had one in a while.
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Keep your fireplace flue closed when you’re not using it.
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Talk to your neighbors about watching out for each others houses when you’re gone if the weather gets below freezing.
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Do not turn on and open up your oven for a heat source...this is a bad idea.
Outside the House
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Watch for any weather forecasts where we have extended below freezing temps.
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Identify any tree branches or limbs that may be of concern and either cut them down or contact a tree service to perform the work for you. If they are near power lines, contact CenterPoint and request service...DO NOT ATTEMPT TO CUT THOSE YOURSELF!!!!
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Cover exterior faucets with a plastic layer (grocery bag, plastic sheeting) and then cover with thicker outer layer. Make sure the layers are secured properly. The plastic layer can help keep the metal from getting wet then freezing.
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If you have a pool then either run your pool pumps 24/7 or drain all pumps and shut them off during freezing temps.
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Keep your garage doors closed.
In the event of a problem
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Residents are responsible for any water line issues from the meter box to the residence and any pipes inside the residence.
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Don’t wait for frozen pipes to burst...go ahead and shut off main water valve in the house.
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If your pipes burst, immediately turn off the main water valve.
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Properly dry and repair any water damage.
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If you are out and about and see water leaks somewhere, please call MOC at 281-367-5511 and report the leak.
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WCID110 Annual Drinking Water Quality Report
Our Drinking Water Meets or Exceeds All Federal and State Drinking Water Requirements. This report is a summary of
the quality of the water we provide our customers. The analysis was made by using the data from the most recent U.S. Environmental Protection Agency (EPA) required testing. We hope this information helps you become more knowledgeable about what’s in your drinking water.
En Español
Este reporte incluye informacion importante sobre el agua para tomar. Para asistencia en español, favor de llamar al telefono (281) 367-5511.
Other Resources for Residents
District Hazard Mitigation
Learn more about what WCID110 is doing for hazard mitigation planning throughout the District.
Trash and Recycling
Find information about Best Trash and the services provided to the District.
PRECINCT 4 CONSTABLES
Find information about our Precinct 4 Constables and other district security measures.